Support Desk

Report a fault

Capture a supply or meter issue inside the same e-Tokens flow and issue a support reference immediately.

Meter

Details

Submitted

Flow Guide

Meter

Verify the prepaid meter before logging the issue.

Details

Capture the fault type and any supporting notes.

Reference

Receive a support ticket number immediately.

Why Customers Use e-Tokens

Tracked support

Each report gets its own reference instead of disappearing into a generic contact form.

Local capture

Reports are saved inside the portal so support teams can trace what was submitted.

Instant payments

Once payment clears, tokens are generated almost immediately.